How Qaffeine collects, uses, and protects your personal information — including data shared via WhatsApp and RCS messaging channels.
We collect information you provide directly to us, information collected automatically through your use of our services, and information received from third-party platforms.
We use the information we collect to provide, maintain, and improve our services, and to communicate with you in ways you have agreed to.
Qaffeine uses UCanSend, a business messaging platform, to communicate with customers via WhatsApp Business API and RCS (Rich Communication Services). By providing your phone number and checking the consent box on our Contact page, you expressly agree to receive messages from Qaffeine on these channels.
What messages you may receive
Transactional messages: Reservation confirmations, order receipts, reminders, and service alerts. These are sent within Meta’s 24-hour customer service window or as utility messages.
Marketing messages: Seasonal promotions, new menu launches, events, and exclusive offers. You will only receive these if you have separately opted in.
RCS messages: Branded, rich interactive messages on supported Android devices — with images, menus, and action buttons.
Your opt-out rights
You may opt out of marketing messages at any time by replying STOP to any WhatsApp message from us, clicking the unsubscribe link in any message, or contacting us directly at the details below. Opting out of marketing messages does not affect transactional messages related to an active reservation or order.
Meta WhatsApp: Messages are delivered via Meta’s WhatsApp Business API. Your data shared via WhatsApp is also subject to WhatsApp’s Privacy Policy. RCS: Rich Communication Services messages are delivered via your mobile carrier and Google’s RCS platform. Delivery is subject to device and carrier support.
Our website uses cookies and similar tracking technologies to enhance your experience and analyse site traffic. Cookies are small files stored on your device.
Essential cookies: Required for the website to function. Cannot be disabled.
Analytics cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness (e.g., Meta Pixel).
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the website.
We do not sell your personal data. We share your information only in the following circumstances:
Service providers: UCanSend (messaging platform), payment processors, reservation systems, and analytics providers — all bound by data processing agreements.
Group entities: Qaffeine is part of Qaffeine Private Limited. Data may be shared with group entities for unified loyalty programmes and service delivery.
Legal requirements: When required by law, court order, or government authority under applicable Indian law.
Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.
Transactional records: 7 years (as required under Indian tax and accounting law)
Marketing consent records: Until you withdraw consent + 2 years
Reservation and order history: 3 years from last visit
Website analytics data: 26 months (Google Analytics default)
Under the Information Technology Act, 2000 and applicable rules, and in keeping with emerging data protection standards in India, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your personal data, subject to legal retention requirements.
Withdrawal of consent: Withdraw your consent to receive marketing communications at any time.
Objection: Object to the processing of your data for direct marketing purposes.
To exercise any of these rights, contact us using the details in Section 11 below. We will respond within 30 days.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.
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